Mr Bet Casino - Player’s struggling to complete the account verification.

Hello, I need help, I have been verifying my account since the 24th, it has already been rejected twice because they cannot verify the payment method... I have sent as much proof of online banking to check and it turns out that they reject it... .the delay is excessive, almost 5 days waiting each time the account is rejected, they are not specific in requesting the information they want....

They had already deposited me before and they ask for verification of payment methods... it's a bit absurd in my opinion... I don't want to continue waiting for them to reject me again because I don't want to complete the month waiting for my money.... could someone Please help me to send my documents correctly??? Someone who really sees me to send correctly this time and can verify my account well...it would be appreciated....it is the only problem that I have had since I am playing

Thanks

Dear Dani7355,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

If it is the only drawback... the other documents were accepted...

In addition, one asks if they can send the documents to the supposed assistants 24/7 so that they can say if they are the correct documents that one should send so as not to make a mistake, and one always receives a no for an answer.

Thank you very much, Dani7355, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Dani7355,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr. Bet Casino to join the conversation.

Dear Mr. Bet Casino, are you able to advise on how the player can complete the verification of their account?

Kind regards,

Adam

Hello, I still haven't received a response and they rejected my documents again... I really don't know what to send them to be able to pass this validation process

Dear All, 

Unfortunately, the user didn't succeed in uploading the right documents. It's necessary to provide a bank statement with the exact transaction on our site visible. That should be a transaction with Webpay from 22.03.2022 in the amount of 20,000.00 CLP. The name of the account holder should be visible too. 

As soon as you upload the right documents, the verification process will be over. 

Dear Dani7355, if you require more information about verification and documents, please contact our support team via chat or email support@mr.bet .

Best regards, 

Mr.Bet Casino team  

I just uploaded a screenshot of the deposit on March 22 for the amount of 20,000, a screenshot of the prepaid card from where I made the deposit and a statement for the month of February so that they could see my data ...... again rejected

Dear Mr. Bet Casino Team,

It appears there is confusion over what exactly is required. If the bank statement is still incorrect, are you able to provide an example of what you need?

The bank statement refers to the monthly statement of the month that they ask me where the deposit comes from?

It should be noted that I made deposits to Mr. Bet from my electronic checking account and from my Mach prepaid card.

The deposit they ask me for is from the mach card account.

This time I will upload that document...I hope it is the correct one, because it will be a month since I have withheld that money and I need it...I understand that the verification must be done...but so many documents that they ask for are cumbersome, that one becomes disillusioned with the casino in question.

One cannot withdraw the money, but if they accept that one continues charging to continue playing, I find that not very serious on their part.

Thank you, Dani7355, for the additional information.

Please let us know if that document is successful.

Dear Adam,

Please be informed that Dani7355 has made several identical transactions in one day on 22.03. We asked her for the transactions for 22.03, preferably in pdf format. The user sends screenshots of the bank statement with transactions from March 25. She also tried to upload a screenshot with transactions for February and a screenshot with one single transaction without further details for 22.03. We cannot accept the screenshot with a single transaction from 22.03 because it’s not recognizable.  

What exactly the user needs to upload is a bank statement in PDF format for 22.03 where transactions to our site will be visible, and also the name of the account holder. 

Best regards, 

Mr.Bet Casino team

Messrs Mr. Bet

Today I uploaded a bank statement for the month of March... where the date of the deposit is March 22 for 20,000

Obviously if it's a bank statement, all the deposits made in that month will come out, where all that month went to you.

It was also rejected!!!!

I uploaded it in pdf

Is there someone I can send the document to so they can verify if it really is the one I need so I don't have to wait so long if it's the right one.

Every time a document is uploaded I have to wait approx 5 days to re-upload another one...because they don't give someone the chance to say....yeah it's the right document you need!!!

Now...what was wrong with the bank statement I uploaded today????

Hello all, thank you for your responses and for clarifying the situation.

Dear Dani7355,

Please forward the bank statements you have sent to the casino so far to my email, adam.m@casino.guru, so I can try to see why they may be incorrect.

Dear Dani7355,

I have not received any email from you, can you please provide an update on the situation regarding your verification?

Hello yesterday the verification was accepted and they have already paid the money to my account... grateful for the help provided

Hello Dani7355,

Thank you for the update, I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam