Home Complaints Mr Bet Casino - Player’s struggling to complete KYC verification.

Mr Bet Casino - Player’s struggling to complete KYC verification.

Amount: $500,000 CLP

Mr Bet Casino
Perfect reputation
Submitted: 13 Jan 2022
Case opened Current status

Waiting for player to reply

3d 0h 20m 6s

Case summary

3 days ago

The player from Chile is having difficulties withdrawing winnings due to incomplete verification.

Public
2 weeks ago
Translation

I am trying to withdraw my money for more than a week and the casino asks me to verify my data (no problem with that) I sent it accordingly but they reject it every time I send it at least I cannot pass the verification method of I pay and it is already the fourth time that I have been rejected and I would like to know why or why they do not pay me the money, it takes days to verify and days to send it again

Automatic translation:
Public
2 weeks ago

Dear belenmargott2810,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying payment methods seems to be the only obstacle standing between you and your winnings? Or have all of your documents been rejected?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Public
2 weeks ago
Translation

My problem is only with the payment method in the verification part, I have been waiting a long time for them to accept them so that they can pay me the money

Automatic translation:
Public
1 week ago

Thank you very much for your reply, belenmargott2810. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Public
3 days ago

Dear belenmargott2810,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

belenmargott2810 has 3d 0h 20m 6s to reply