The player from Austria had requested an address change and was awaiting his withdrawal of 3600 euros. The casino advised the player to wait for up to 28 days. The player had submitted all necessary documents for the address change and had been previously verified by the casino. The issue was resolved when the player confirmed that he had received his winnings.
Mr Bet Casino - Player's payout delayed due to address change.
Amount: €3,600
Mr Bet Casino
Safety Index:HighSafety Index
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8.9
Mr Bet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Hello, can someone assist me with this? I have requested a change of address and have been waiting for 21 days for this change to be implemented and for my payout. Nothing has been changed yet; I just want my money to be paid out. It can't be that difficult. Every time they delay me and tell me to be patient as it can take up to 28 days. But to me, that does not mean it should take 28 days!!!!
Please help me with this!???? I just want to receive my winnings, nothing more. The winning amount is 3600 euros!
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7 months ago
Dear Muho66,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was your previous address verified successfully in the casino?
- Which documents confirming the change in address have you submitted to the casino?
- Have you made any successful withdrawals of winnings from the casino in the past?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Translation
Hello, I sent a registration form for an address change. And since March 28, 2024, I've been waiting for my winnings and haven't been paid out and I sent all the documents they need, I was verified and everything worked. Now I've made an address change even though it's actually correct, the address is correct, actually I made a mistake, I wanted to be sure and didn't write the number, that's why I asked for an address change, it shouldn't be a problem, I think.
I sent them the chat history via email and every time I get the same answer. I really have no patience anymore. I finally want my winnings paid out.
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7 months ago
Translation
The address was changed as usual and everything is fine again. Thank you again!!!
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7 months ago
Thanks for the update.
Has the payout reached your bank account? May we consider the issue resolved?
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7 months ago
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I am still waiting for my payment. I paid out today. I will wait until this week or Tuesday and then I can tell you whether it is resolved or not.
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7 months ago
Translation
But I want to receive my money this week because I've been waiting forever!?
The last withdrawal I made was on April 9, 2024. They canceled it. Now I have withdrawn again and am waiting until it is processed.
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7 months ago
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the money was transferred so solved thank you again
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7 months ago
Dear Muho66,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
