Dear Addams,
After gathering and reviewing all the necessary information and details from the casino and your posts, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts/bonus abuse/impossible KYC. Unfortunately, based on all the provided details, it would be likely impossible to prove otherwise. The fact that you and your friend played on both your devices and took the same bonuses with both accounts itself makes any verification impossible, while it is mandatory for withdrawing anything from a casino account. Under such circumstances, it is completely unrealistic for the casino to find out if you used multiple accounts or not, even if you and your friend were really only close friends playing at the casino separately as individuals. There are too many matches in the data of the linked accounts to say that you did not register and play with multiple accounts, which is strictly prohibited in all online casinos, especially if both linked accounts used the same bonuses.
The casino acted in accordance with the terms and conditions you accepted upon registration(s).
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, Mr Bet Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.Guru
Dear Addams,
After gathering and reviewing all the necessary information and details from the casino and your posts, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts/bonus abuse/impossible KYC. Unfortunately, based on all the provided details, it would be likely impossible to prove otherwise. The fact that you and your friend played on both your devices and took the same bonuses with both accounts itself makes any verification impossible, while it is mandatory for withdrawing anything from a casino account. Under such circumstances, it is completely unrealistic for the casino to find out if you used multiple accounts or not, even if you and your friend were really only close friends playing at the casino separately as individuals. There are too many matches in the data of the linked accounts to say that you did not register and play with multiple accounts, which is strictly prohibited in all online casinos, especially if both linked accounts used the same bonuses.
The casino acted in accordance with the terms and conditions you accepted upon registration(s).
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, Mr Bet Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.Guru