The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Mr Bet Casino - Player claims that payment has been delayed.
Amount: 24,900 R$
Mr Bet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Mr Bet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good evening, I came through this complaint to ask for help to be able to receive my winnings because I have been playing for a long time at the Mr.bet casino. I am already at one of the highest levels in the house. I am at the level of Minister in the house. casino reaching A deposit amount that exceeds more than R$50 thousand reais to reach this level one below the highest level that Prisidente already did the 2 verifications that he asked me everything went well I sent the account statement everything verified already made between 4 to 5 withdrawals with values of R$9,300, R$17,500 and others last q fis was R$3,700 only now right after I managed to get my balance at the house today and R$1,653,915.66 I'm having trouble receiving it I've been since 12/20 /22 waiting for a withdrawal of R$24,900 when I completed the withdrawal they say that I already paid but nothing has dropped into my account and I say that it depends only on the payment provider to finalize the withdrawal more every day that passes they say the same thing when I get in touch with them already gone done
Automatic translation:
Public
Public
1 year ago
Dear rodrigocwb,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
So, correcting my withdrawal, it appears with 12/29 yes, I'm only worried about the amount I have inside the Mr.bet house and I've always had great service from them, always very attentive to me, I have nothing to complain about, I'm just worried because before I reached that balance in my account today it was faster but I will wait yes I just hope they fulfill their part as I fulfilled mine I always honored my deposits with them and there were not a few more I really appreciate everyone's attention and I wish you all success and Mr.bet too I just want to receive what is rightfully mine thank you very much
Automatic translation:
Public
Public
1 year ago
Translation
Good afternoon, I would like to inform you that my withdrawal for the second time is the same as the previous one, it takes me all these days to now it puts it as a failure status.
Automatic translation:
Public
Public
1 year ago
Translation
Hi, so since 12/16/22 I've been trying to make a withdrawal of 25 thousand on the platform and it always fails, it takes a few days and the payment fails so it seems that they are doing something to not pay or if there is something wrong they don't report I already switched accounts thinking it was the account and until now it's the same thing as always
Automatic translation:
Sensitive attachment
Sensitive attachment
1 year ago
Translation
Good night, I did not receive it, they will say that I had paid and that it only depended on the payment provider, but today came the result of the final status equal to my last withdrawal on the 16/12/2022th, as a failure, I no longer know what to do to receive more than months and I can't receive this because I'm a VIP and I'm a minister within MR.BET after I won a high amount I was never able to withdraw my money, I already made more than R$ 50 thousand in deposits for them, I have a screenshot of my account was completely checked
Edited
Automatic translation:
Sensitive attachment
Sensitive attachment
1 year ago
Translation
Today, by spontaneous will, I sent a photo of my wallet and my bank card to support.
Automatic translation:
Public
Public
1 year ago
Translation
Hello, all right, I have already started receiving my winnings. I want to remove the complaint about Mr.bet and thank you all for your attention and for your work, congratulations and success to all of us ✌️
Automatic translation:
Public
Public
1 year ago
Dear rodrigocwb,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
