Mr Bet Casino - Player believes that their withdrawal has been delayed.

Hello I have requested withdrawal 7000 kroner I won

and casino Mrbet said to me approximately for processing its 48 hours i have been waiting many days alredy over 48 hours alredy

, They giving an excuse all the time due to heavy loads many requests this and that and dont process my documents and send out my withdrawal

Im not trusting this casino no more they giving excuse all the time due to heavy loads many requests

Pay out my winnings 700 euro!

Dear checkie1979,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No they said approximately waiting time its 48 hours so they should keep their words not giving an excuse all the time due to heavy loads im very very very upset this casino its not to trust!

Dear checkie1979,

Have you received your withdrawal from the casino yet?

No i havent received my money yet my verification takes over 16 days they only rejected my documents 5 times now they required bank card proof and i sent this from neteller proof the bank card proof they rejected many times alredy im having enough of this casino Mr Bet.

In bank card neteller its stated my name ON the topp full name and last name and the 6

First digits in the card and the last 4 digits and under thats its my name and they have rejected many times alredy im very very very upset i dont know if im going to get my winnings (when) please help talkin to Mr. Bet please its 16-18 days i have been waiting for verification seems like its not going any where i uploaded trasactions historien from neteller, i rang neteller and they said they dont provide bank statement and card details only trasactions made

Please help take this up with mr bet please i 😑😑😢 beg u

Thank you very much for your reply, checkie1979. Could you please let me know which documents you have already provided? Which ones have been approved and which ones have not?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you very much, checkie1979, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you checkie1979 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Mr Bet Casino for their help in resolving this complaint. We would like to know why are the documents for the verification being declined and what can be done to resolve this issue.

Thank you!

Mr bet has closed my account due they informed me players from Thailand not allowed to play in their casino im from Thailand but im living in norway im living in norway since 2002 they suddenly closed my player account please help!

Mr bet casino its untrusted casino, they closed my account and informed me players from Thailand not allowed to play thats the final dicision, im thai citizen but im living in norway since 2002 and never have problems like this with other casinoes, Mr bet its being unfair of closing my player account its a very stupid silly reasons that they gave excuse of not playing my winnings i want my winnings and if they paid out my winnings ill write a better reviews about this casino but for now its Completely a scam casino!!!

Please reopen my player account and so im be able to verified my account and get my winnings!!!

Dear checkie1979,

Unfortunately, we didn't find a registered account under Player e-mail indicated in this complaint thread. Please provide us with email that you used for registration on our site.

Dear Peter,

A withdrawal of 7,000 kr has been initiated. However, I would like to bring to your attention that the account will remain in a blocked status, as per clause 2.1.4.

The user has been unable to provide proof of their legal residence in the country and sources of income, as required for account verification. In adherence to our policies, we are maintaining the account in a blocked state until the necessary documentation is provided.

Thanks Mr bet i have received my money thank you very much i take back of what i have said about this casino that its a scam they are not scam an really paid out winnings 👍😀

Im very satisfied now Great casino recomend 😀

Dear checkie1979,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter