Mr. Green Casino - Player requests a refund of deposits.

Mr green hat für Österreich keine Lizenz, man kann sich aber immer noch registrieren einzahlen und verlieren!

Gibt es denn bitte für Casinos keine Gesetze?

Sind es denn lauter Betrüger die sich alles erlauben dürfen? Ich habe geklagt und das Gerichtsverfahren gewonnen, seit 18 Monaten warte ich auf mein Geld! Ich erwarte umgehend eine Stellungnahme von mr.green

Dear marioara,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you have no right for refund of your deposits. I can only recommend you to do better research next time and play only in those casinos licensed by your country. 

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear marioara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo, es ist nicht mehr nötig dass sie sich mit mein Problem befassen, danke

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.