The player from Austria wishes her deposits to be reimbursed since the casino doesn’t hold Austrian License. We’ve rejected this complaint as per the player’s explicit request.
Mr. Green Casino - Player requests a refund of deposits.
Amount: €18,000
Mr. Green Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
After I found out that mr.green does not have a license for Austria, I sued for my entire losses in court and was right. To date, the casino refuses to refund my losses. It's definitely not fair!
Automatic translation:
Public
Public
2 years ago
Dear marioara,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you and you have no right for refund of your deposits. I can only recommend you to do better research next time and play only in those casinos licensed by your country.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
