MostBet Casino - Player’s withdrawal isn't received in the bank account.

Dear RUBIKA,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino provided you with a tracking number of the transaction so that your bank can investigate whether the transaction was received by them?
• Have you contacted your bank and asked for the confirmation the casino is insisting you provide? What response have you received?

Looking forward to hearing from you.

Best regards,

Tomas

Hi

I already contact my bank and ask the issue, they said no transactions found in this transaction number. But they not ready to give the letter pad format.

(And Bank side reply is No transactions found on this refference number)

But seriously how bank give like this, because sender only know the transaction is successful or not. How bank know, they know only the transaction or transaction number is received or not only they can do. Casino side only possible for checking the transaction successful or failed. Maybe the transaction is returned to their side they didn't note maybe.

But if u check my bank statement u all clear the issue, the payment received my side or not. But they not ready to chk my bank statement, they ask only letter pad in my bank . But my bank not giving.

Now what I do, plz help meee ..

Thank you

Thank you very much, RUBIKA, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear RUBIKA, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite MostBet Casino representative to join this conversation. 

Dear MostBet Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello, Dear RUBIKA!

Thank you for your feedback. We are sorry you had a negative impression. We always strive to improve our customers' experience and help you.

We have received a reply from the finance department regarding your request: "The withdrawal was successfully confirmed by the Betting Company 2024-03-02 20:38:18+03:00 (trx: 406201200158). To find out information about the lack of funds on the client's details, the client needs to contact the bank. If the bank cannot find the funds for this period, the client must provide

• a screenshot of the bank's official response based on the results of the code verification
• a bank statement from the day the funds were withdrawn to today in PDF format."

Please send all data to sermsupport@mostbet.com. Please note that in addition to the bank statement, you need to send an official reply from the bank. This is an official letter from the bank informing that they have checked and have not found the transaction with UTR number: 406201200158. You can request such a letter by contacting your bank.

Have a nice day!

Best regards, Mostbet.

It's very very bad sir, Why u can't accept my bank statement. If u check my bank statement u will be cleared the issue the payment is sent or not. I ready to submit my bank statement as on withdrawal date to till date. But why u can't accept my bank statement.

And my bank can't give any letter. They only check the Txn number received or not. I ask my bank also they only check my account and ask me no payment received on this txn number. I ask to give letter type But they not give a letter format.

Now what can I do, because I have only my bank statement, still my withdrawal not received. U ask bank letter (payment not received) but my bank asking how we give like this , we can't give.

I really really feel very bad. Because it's amount is 50000Rs.

Plz sir plz chk my bank statement and reffer my transaction till date. Plz plz my withdrawal not received my bank account.

Dear MostBet Casino,

thank you for your fast response.

Dear RUBIKA,

I understand that providing a bank statement may seem as good enough proof. However the issue is more complex and the casino's request for the additional bank's official letter is just a standard procedure. I suggest you ask your bank again for the official letter with an updated copy of your bank statement and please send it to the email mentioned above (sermsupport@mostbet.com).

Sir already I ask my bank they strictly said we can't give the letter like this. But one thing I can do,

My bank ready to give my account statement from March 1 to till date.

(It's not a normal net banking statement, it's a official bank statement, given from my bank side )

Is this ok ? For verification

Dear MostBet Casino,

would you consider such a document as a sufficient piece of evidence?

Dear RUBIKA,

thank you for your reply. Is there maybe any other way you can get the letter casino is requesting?

Sir I already requested my bank , but they didn't give the letter. They only give bank account statement only.

Plz help me sir I already wait more than 1 month.

Plz accept my bank account statement. Plz if u check my bank statement u will be cleared, the transaction is received or not.

Plz help meee sir

Dear RUBIKA,

thank you for your message, however, it is not up to me to decide whether this kind of document is sufficient. I understand that it may seem inconvenient, but as I mentioned in my previous message, this is a standard procedure and many casinos request this kind of evidence. Consider asking your bank once again. Without this kind of document I am worried we will not be able to move forward with your complaint.

Sir I already requested my bank 2 to 3 times. They ready to given me a bank statement officially. But not giving letter. They ask me in any bank can't give letter like this. They only give bank statement

Sir this really really worst sir. Because all they know if they chk my bank statement, they will know the transaction is received or not. Also I ready to give official bank statement given from bank. It's not a net banking statement. It's a official bank statement taken from my bank.

Than why they can't accept. Plz sir plz help me... If they chk my official bank statement they knows the transactions is received or not..

Plz sir plz accept my request and check my bank official statement...

Dear RUBIKA,

thank you for your message.

However, as I already mentioned, without this screenshot of the bank's official response based on the results of the code verification, it is hard to determine where the funds ended. That is why this piece of evidence is crucial. As it was said in the previous message, without this we won't be able to move forward with your compliant.

But my bank is not giving 😔 really really bad sir, i think bank statement is enough for payment confirmation. I can't believe why they didn't accept the bank statement.

They cheat my 50000rs finally. I don't know how to claim 😔 they cheated my money

Dear RUBIKA,

As I already mentioned multiple times, this screenshot of the bank's official response based on the results of the code verification is a standard procedure and it is up to you to be able to provide it. Please consider this as my last attempt mediating this to you. In case you are not able to provide this very important piece of evidence, I will be forced to reject this complaint.

Dear RUBIKA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because RUBIKA has stopped responding to our messages and questions. Without RUBIKA cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.