MostBet Casino - Player's verification has been delayed.

I recently had an experience with Mostbet that left me quite frustrated. As part of their verification process, I submitted all the necessary documents they requested. This included my ID, proof of address, and any other personal information they required. Despite the meticulous effort I put into ensuring everything was in order, I faced an unexpected hurdle at the final step.

Mostbet's final verification step involves a video call via Skype. While I understand the need for thorough verification to prevent fraud and ensure security, the scheduling of this video call was far from efficient. They gave me an appointment that was one month away. This lengthy wait period is quite disappointing, especially for users eager to start using the platform without unnecessary delays.

Such a long wait for a simple video verification call seems unreasonable and reflects poorly on their customer service efficiency. Mostbet needs to streamline this process to ensure that users can get verified in a more timely manner. A quicker and more responsive approach would significantly improve the overall user experience and customer satisfaction.

In conclusion, while Mostbet might have a solid platform, their verification process needs a serious overhaul to make it more user-friendly and efficient.

Dear eboujlal,

Thank you very much for submitting your complaint. I’m sorry to hear about the frustrating experience you’ve had with MostBet’s verification process.

To help us better understand and address your situation, could you please provide some additional details:

• When did you first submit your documents for verification?
• Have you received any communication from MostBet regarding the status of your verification after submitting your documents?
• Did Mostbet provide any specific reasons for the one-month wait period for the Skype call?
• Have you attempted to reach out to Mostbet's customer support to expedite the verification process? If so, what was their response?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

• When did you first submit your documents for verification?

29/06/2024 19h40 GMT+1

• Have you received any communication from MostBet regarding the status of your verification after submitting your documents?

Yes they asked me to choose one of 3 days :

29.07.2024 16:40 GMT+1

12.08.2024 15:00 GMT+1

13.08.2024 15:00 GMT+1

• Did Mostbet provide any specific reasons for the one-month wait period for the Skype call?

No, they didn't.

• Have you attempted to reach out to Mostbet's customer support to expedite the verification process? If so, what was their response?

They didn't answered my latest email yet.

Hi eboujlal,

• Could you please advise how long ago you registered your account? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?

Thank you.

Dear eboujlal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.