MostBet Casino - Player's required to complete wagering of the bonus.

I won 423 euros in cashback for the amount I lost I rolled over many times at the moment I have 2500 euros and the bonus amount says zero euros made of 1270 which is the rollover the Casino says I have to wait but I think it's not that, if I had 423 euros right now I have 2500 it's because I played money I played minimum 3k in bets and it says 0 euros played out of 1270 can it help?

Dear 619619111,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please specify which bonus have you redeemed and what were it's rules? Which games did you play in order to advance the wagering requirements of the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I redeemed 423 euros cashback because Casino gives 10% losses, I played in the live Casino that allows you to play with bonus money, Casino just says to continue playing even now I lost 500'euros and I came back to recover and it continues to say 0 euros played from 1270' what is the 423 x 3 the rollover

see image I had 3000 euros I went to 2500 that is I lost 500 euros of bonus and it keeps saying 0'euros played

I keep playing and it keeps saying I played 0 euros..

Casino sent this message but it doesn't make sense because the value is 3x the cashback value but in the chat they say x60 is a fraud this one, I already made a complaint on curacao gamblinG

Thanks for the clarification.

Could you please explain if only one bonus is currently active on your account? Did the casino inform you about any specific games that don't contribute to the wagering progress of the bonus?

The games I played counted towards the Casino bonus, but Casino said I had to play 60x the amount of the bonus I won but in the image it says 0'euros of 1270 so 60x 423 is not 1270 euros, either way Casino only pays value cashback even if you make more money you only pay the initial amount. I want to rate the Casino with 1 star. Very bad

Did you try to play any different games in order to try if they contribute to the wagering progress?

If you have a chat transcript from the conversation between you and the casino, could you please share it with us here or send it to my email at tomas@casino.guru?

Dear 619619111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Tried slots. Casino. Live Casino all and never raise even 1 cent scam Casino rating 0

Thank you very much, 619619111, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello 619619111,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite MostBet Casino to join the conversation.

Dear MostBet Casino,

Can you please provide information on why the player's bets in various games were not contributing to the bonus wagering requirement? Are only some specific games contributing to the wagering requirement while playing with the cash-back bonus? If so, which ones please?

Hello, Dear Michal and Dear 619619111!

Thank you for your feedback. It is very important for us to bring clarity to this situation. We checked the information, the client tried to win back the bonus received under the 10% Cashback promotion at the Casino. Unfortunately, the client didn't fulfill point 6. shares: Cashback is credited to the bonus account and is subject to a wager of x3, 72 hours for wagering, the maximum payout (the amount transferred to the real balance) is x10. Cashback is wagered only at the expense of the real balance.

That is, the bonus is only wagered with real money. In this case, the client made bets without using real money, and these bets were not contributing to the bonus wagering requirement.

We hope that our response has satisfied your request.

Have a nice day!

Best regards, Mostbet.

If I had 400 euros and I had 3000 euros, how could I not have 3x the bonus amount??? But that's okay, I don't want to know any more about it. Negative feedback

Thank you for your response and explanation, MostBet Casino.

Dear 619619111,

As the casino team mentioned and as can be seen in the Cashback bonus description...

Cashback is wagered only at the expense of the real balance. So to wager the cashback bonus amount you need to make a real money deposit to wager the bonus with real money. I can only recommend that you read the bonus T&Cs thoroughly before you activate any bonuses and make sure to follow all the rules.

Has the situation been sufficiently clarified for you now? Can we consider your complaint to not be relevant anymore?

Yes you can

Dear 619619111,

Thank you for the confirmation.

After gathering all the relevant information, we regretfully have to reject this complaint because the casino has only followed its terms and conditions. To avoid disappointments like these in the future, I can only advise that you carefully read the bonus T&Cs before activating any bonuses and make sure to follow all the regulations.

If you run into any issues with this or any other casino in the future, please do not hesitate to contact us and we will try our best to help you.

Best regards,

Michal