The player from Ukraine made numerous deposits in the casino using USDT BEP-20. However, he mistakenly sent his deposit to a previous deposit address instead of the newly generated one, leading to his deposit not being credited to his account. Despite contacting customer support and providing all necessary information, his issue remains unresolved after six days. The player and the casino later informed us that the deposit was credited to the account and this complaint was closed as resolved.
MostBet Casino - Player’s deposit has not been credited to his casino account.
Amount: 29 ₮
MostBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MostBet Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
21.09 2023 I made several deposits in USDT BEP-20 at this casino. Moreover, I did not notice that the deposit address changed every time. And so I decided to deposit again, but not to the new deposit address (their wallets generate a new address every time, but I saw that later), but to the previous deposit address. I sent the coins, 20 minutes have passed and the funds have not arrived. Then I saw that for every deposit of BEP-20 tokens on the Binance smart chain blockchain, a new address is generated every time. I contacted the support service, provided all the necessary information, and today is already the sixth day, and there is no result. I am constantly assured that they are making titanic efforts to credit my funds to the balance, but so far to no avail. I emailed them two or three times - no response. To be honest, I'm surprised, really surprised, because I've never had a problem with this casino before. On the contrary, I enjoy spending time on their slots. I don't know what is preventing me from crediting my deposit in this case. Here is the address to which I sent two deposits (one of them - the second is not credited) 0x76Be4d12A4c9E2e903792eF654bBF8f816ED3c59 and here is the hash of the transaction 0xf66ca0d6c99f6ee1a52487e2f9150b765f7a2aaed5048c1b2 226534 64 a69ebbc
Public
Public
1 year ago
Dear don4yk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
1 year ago
A month is quite a long time, but I am in no hurry, the main thing for me is the result.
Public
Public
1 year ago
Translation
My deposit has been credited. The complaint has lost its relevance
Automatic translation:
Public
Public
1 year ago
Hello, Dear don4yk and Casino Guru!
Thank you for providing this information. We have received a reply from the finance department and would like to inform you that the deposit has been successfully transferred to the game account 2023-09-27 18:55:28 UTC+3. Please confirm that the problem has been resolved.
Best regards, Mostbet.
Public
Public
1 year ago
Dear don4yk,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
