The player from the United States has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Mirax Casino - Player’s deposit has never been credited to his casino account.
Amount: 37 ₳
Mirax Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Mirax Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I will start with up until this my experience had been great with mirax casino. I have had big wins, with above average times for withdrawals. As well as fast deposits. And i have previously deposited up to $500.00 USD at a time. So for them to scam me on a deposit of $14.14 seems very unlikely. However I have already been in contact with them several times and provides necessary information. Including hash tags screen shots and the cardona (ADA) adress I sent the funds to. And I have been told a number of ridiculous explanations, thay all end with just keep waiting. Notably every agent I spoke with seemed to acknowledge I did send the funds but no real reason I haven't received them. I will attach the only conversation I have with them because it was on whatsapp the res was chat on site.also I will attach proof of transaction.
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1 year ago
Dear austinenelson88,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, austinenelson88, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
