MelBet Casino - Withdrawal and account verification is delayed.

Good Evening,

I have been playing Online Casinos since 2016. Played with many big and medium sized casinos, where I have successfully deposited, withdrawn and got my Account Verified.

I opened an account with Melbet Casino on Nov 14, 2023, as thought lets give them a try. I used my hotmail.com and phone number to set up the casino account with Melbet. Deposited $200 CAD using deposit method "Interac E Transfer". (This is a very common method I use to deposit in many many online casinos). After playing games, and with good luck and God "s wishes my casino account balance went to $5,870. When I went to the withdrawal because that's like sort of a default step you take as the casino when they receice a withdrawal request then ask you for personal documents for verification. However, it was very very strange to see, the deposit method of Interac E Transfer is not available as a Withdrawal method. I found it strange as the casinos usually want you to withdraw in the same method as deposit. So I went to Online customer chat support, asked them where to send my verification documents they advised to Security. Wrote email Security by attaching in the email my ID and latest Utility bill. EVER SINCE THEN, the run around started, which i have never experienced in any online casinos except Melbet. The Security never answered, Online chat support keeps telling me daily , uptill even 30 minutes before I am writing this complain that "wait your turn". Been waiting for my turn for 2 weeks. The response from Security at Melbet was very very vague, and when I reply them back to explain, they never reply back. Then Chat support told me that you are using your hotmail.com to reach Security, they will not respond to hotmail, so even with My Gmail account they responded very vague NOT clear. And today Nov 28, 2023 Online chat support told me that all my requests will be ignored as I am not following there instructions. I have screenshots of everything I have communicated with them, including emails.

Looking for your assistance in this matter.

Thank you

Dear ankur,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MelBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested a withdrawal from the casino using another payment method?
• Could you please send me the correspondence between you and the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good Evening Tomas.

I just sent you an email with PDF files for all chats, correspondences , other account related information.

Yesterday, they asked me to take selfies with holding ID, written notes of dates , Email address on the paper. I did all that, and they kept replying Face, data should be clear etc etc.

Are they expecting me to go to a professional photographer for my casino account verification

In regards to your 1st question.

I deposited funds by Interac E Transfer but the withdrawal method of Interac E Transfer is not available . Technically Interac E Transfer should be available for both Deposit and Withdrawal.

Hello Tomas,

You can mark the complaint as solved, as Melbet Security resolved and paid out the funds today.

Thanks for your help again

Dear ankur,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru