Megapari Casino - Player's request for account closure has been ignored.

I kindly request assistance. After requesting the closure of my account at the Megapari casino several times via email, I state that as of today, my account has not been closed yet. I am asking for help, please.

Dear Javiercadiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina

I think they already closed it

Thank you for your reply, Javiercadiz. Do I understand correctly that we can close this complaint now?

No no. Sorry, they haven't closed the account yet.

It turns out that I requested the closure of my megapari account like 20 times. I decided to deposit again and it turns out that I can't withdraw my money from the account. I ask for help and justice.

Hello good evening. I have 30,200.13 euros in my gaming account. I can't withdraw my money. I requested to close my account before depositing again and getting these winnings and they refuse to close the gaming account. What I want is to please withdraw my money since all withdrawals like ours in the photos go back to the game account. I ask for help. It is my little son's bread.

Hello good evening. I haven't been able to withdraw for three days. All withdrawals as I show in the photo go back to the game account. I ask casino guru for help. It is my son's bread. Justice, I have a lot of money in my gaming account.

Thank you for your reply, Javiercadiz. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

hello. Yes I have made withdrawals before. Many withdrawals. The verification was already done months ago because I have been playing on Megapari for months now and I never get a bonus, I reject the bonuses. But now for three days all withdrawals go to the game account again, that is, I haven't been able to withdraw for three days, I ask for help.

Hello there, dear Javiercadiz and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Today, Monday, I was able to withdraw 10,000 euros without any problem. Thank you so much. All right .

Hello, good evening to casino guru. It turns out that on May 2 I made a withdrawal of 2000 euros through a bank card, the money never arrived, since that day and every day, my bank tells me to ask megapari for the ARN number of the transaction and megapari They did not send me said ARN number, which means that they have not paid me for that transaction, since my bank tells me that they have not sent the Megapari money. If they had sent it, they would have given me the RNA number of the transaction, that is, I have asked Casino Guru for help with this problem since May 2 without any response from Megapari customer service. I only ask for my money that belongs to me.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello good morning. I can't withdraw money. All withdrawals go back to the game account. I show you capture. I ask for help

I declare that on May 2, 2024 I made a withdrawal of 2000 euros and according to what my own bank tells me and tells me, the Megapari merchant has not sent the money so it is not effective. He stressed please. This is the 5th time I have requested my prize money. I repeat, you have not sent the prize money for May 2, 2000 euros. If we do not solve this serious problem and I am tired of requesting my 2000 euros, I will be forced to file a lawsuit with the police here in Spain in front of the megapari casino. I expect a solution within a maximum period of 3 business days. I am sending you a photo and rounded up so that you can verify that you have not sent the money as stated and stated by my own bank.

Hello, good afternoon. I see that casino guru does not help me at all to recover those 2000 euros that have not been paid to me. In other words, the megapari trade retained it on the card and then it expired.

Thank you very much, Javiercadiz, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Javiercadiz,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal.

Dear Megapari Casino, could you please share any results of the investigation? Would you please specify why the player's withdrawal requests were rejected?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Good morning. Since May 2nd. Make a withdrawal on the card ending in 9960 credit. They never sent the money firmly. My bank told me that they had not sent the money for the 2000 euro withdrawal prize. They requested the account statement in PDF. I have sent it to them and they don't want to pay me. I have stopped playing for a week. I ask for help and everything is accredited. The movement is what is with the circle. And then it expired because they didn't send the money according to my bank. I ask for help in a friendly way. I wouldn't like to go to court. I am a person to solve my own problem.

Dear Natalia,

Thank you for reaching out and for your patience. I apologize for the delay in our response and for the inconvenience caused to Javiercadiz.

Dear Javiercadiz,

We have noted the three difficulties you mentioned. Regarding the withdrawal issue of 2000 EUR, we sincerely apologize for the confusion. You provided a bank statement, but the card number listed was 552091******9960, while the payments were made to the card 491767******4153. To resolve this issue, our Payment Team requires the correct bank statement. Please send the accurate bank statement on PDF format to our email at customer.claims@megapari.com.

We apologize for the difficulties you faced with withdrawals. The rejections of your withdrawal requests were due to technical issues with payment system. However, we can see that you have successfully made withdrawals, and your current balance is 0 EUR.

Regarding the account blocking, you mentioned wanting to block your account due to the 2000 EUR withdrawal issue. Please note that if we block your account, we will not be able to assist with the problematic withdrawal. Once this issue is resolved, you can send an email to block@megapari.com with a photo of your ID for verification and your request to block the account. Our team is informed and will proceed with the block as quickly as possible. Alternatively, you can request the account block now despite the withdrawal issue, and we will comply.

Thank you for your patience and understanding.

Best regards, 

MegaPari Team

Please don't make the partridge dizzy. Now it is OK. The withdrawal was made to the card ending in 9960 as shown in the photo. And I have sent you a bank statement of said card. Payment was made as shown in the photo. It was retained and expired after 21 days because according to my bank you did not send the 2000 euro prize money. So don't change something that doesn't exist. The supposed payment that was never firm because you did not send the money was in the end in 9960, do not be cheaters. I hope for a solution

is clearly reflected. The movement with said circle is the one that never became firm and as you can see it is on the card ending in 9960, do not try to mislead something that is very clear. Legality transparency.

Dear Megapari Casino, could you please share any proof so that I can see that the player requested a withdrawal of 2000 EUR to another card ending with 4153, as you mentioned in your reply? You can send any relevant screenshots to my email at natalia.b@casino.guru

Good afternoon. I want to kindly solve this problem with my 2000 euros that are fully credited and have not been paid to me. Otherwise I will go to court with the appropriate evidence in a few days.

Dear Javiercadiz and Natalia,

I apologize for the delay in our response and for any confusion caused by our previous communication. I have rechecked the information, and it appears that on May 2nd, there was indeed one withdrawal made to the card ending in 9960. This transaction was successfully processed, and the bank statement confirms this with the ARN number 05411644124000032655183. 

The remaining withdrawals were processed to the card ending in 4153. If there is an issue with any transaction made to the card ending in 4153 on May 2nd, we kindly ask you to provide the bank statement for that card to further investigate and resolve the issue.

Dear Natalia, I have provided the necessary proof to your email. Please check the letter at your convenience.

Thank you for your patience and understanding.

Best regards,

MegaPari Team 

Thank you for your email and the attached evidence, MegaPari Casino.

Dear Javiercadiz, the casino provided proof that your withdrawal request of 2000 EUR to the card ending with 9960 was indeed processed from its side. Please, use the ARN number the casino representative mentioned in their reply to check further details with your bank.

I'd appreciate it if you could also provide me with a bank statement for May 2024 so that we can check if your claim that you haven't received the payment. You can send it to natalia.b@casino.guru

Okay. I'll call Monday and mention the ARN and I'll let you know. I'm also going to send you so you can see that the money has not arrived to me. I will send you a bank statement right now so you can see that the money has not arrived for that withdrawal of 2000 euros on the card ending in 9960. I already sent you the bank statement for the entire month of May and you will see that the payment of the 2000 euros is not on said card ending in 9960 on May 2, said withdrawal.

Dear Javiercadiz, thank you for your email, there are several incoming transactions for 2,000 EUR named Msm Gpms or Msm Hshtrx after 2.5.2024, could you please specify where they are from?

I will be also awaiting updates regarding the ARN check.

Hello, good afternoon. All those transactions you mentioned are from Megapari casino. They are from other later withdrawals. The one claimed is that of May 2.

Dear Javiercadiz, according to the screenshots I have from the casino, the payment that we have discussed here was processed exactly at 01:36 on 3.5.2024, and I can see that you have received a payment of 2000 EUR on 3.5.2024, which timely correlates with the one that was sent to you.

To make it easier, could you please provide the whole bank statement (not just the screenshots from your e-banking) and also the screenshots from your casino account so that I can see how many withdrawals you have requested and how many you have received? Feel free to send the files to my email (natalia.b@casino.guru), thank you.

It's the same, leave it. I'm already tired of all this. I already requested to close the account and they already closed it. I'm already bored of this. Close the case for me. I don't want to know anything else. I had to lose.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion.

Dear Javiercadiz, please do not hesitate to contact us in the future if you run into issues with this or any other casino.

Regards,

Natalia