Megapari Casino - Player's request for account closure has been ignored.

I kindly request assistance. After requesting the closure of my account at the Megapari casino several times via email, I state that as of today, my account has not been closed yet. I am asking for help, please.

Dear Javiercadiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina

I think they already closed it

Thank you for your reply, Javiercadiz. Do I understand correctly that we can close this complaint now?

No no. Sorry, they haven't closed the account yet.

It turns out that I requested the closure of my megapari account like 20 times. I decided to deposit again and it turns out that I can't withdraw my money from the account. I ask for help and justice.

Hello good evening. I have 30,200.13 euros in my gaming account. I can't withdraw my money. I requested to close my account before depositing again and getting these winnings and they refuse to close the gaming account. What I want is to please withdraw my money since all withdrawals like ours in the photos go back to the game account. I ask for help. It is my little son's bread.

Hello good evening. I haven't been able to withdraw for three days. All withdrawals as I show in the photo go back to the game account. I ask casino guru for help. It is my son's bread. Justice, I have a lot of money in my gaming account.

Thank you for your reply, Javiercadiz. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

hello. Yes I have made withdrawals before. Many withdrawals. The verification was already done months ago because I have been playing on Megapari for months now and I never get a bonus, I reject the bonuses. But now for three days all withdrawals go to the game account again, that is, I haven't been able to withdraw for three days, I ask for help.

Hello there, dear Javiercadiz and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Today, Monday, I was able to withdraw 10,000 euros without any problem. Thank you so much. All right .

Hello, good evening to casino guru. It turns out that on May 2 I made a withdrawal of 2000 euros through a bank card, the money never arrived, since that day and every day, my bank tells me to ask megapari for the ARN number of the transaction and megapari They did not send me said ARN number, which means that they have not paid me for that transaction, since my bank tells me that they have not sent the Megapari money. If they had sent it, they would have given me the RNA number of the transaction, that is, I have asked Casino Guru for help with this problem since May 2 without any response from Megapari customer service. I only ask for my money that belongs to me.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello good morning. I can't withdraw money. All withdrawals go back to the game account. I show you capture. I ask for help