Megapari Casino - Player's deposit not credited to the casino account.

Money has been deducted from my bank but not added to the casino account.

Then when I complained to the bank, I came to know that further money had already been received.

They are not sending my money back to the bank account nor adding it to the casino account.

Dear Sunil3139,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello there, dear Sunil3139 and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Thanks for reply

Bank didn't give me response

So please help me🙏🏻

Dear Sunil3139,

Firstly, I want to extend my sincerest apologies for the difficulties you have experienced with your deposit. I can understand how frustrating this situation must be for you.

Upon reviewing your complaint, I've been in contact with our Payment Team to thoroughly investigate the transaction in question. Based on the information from our payment agent, it appears that the funds have not been received. Given this situation, I strongly recommend that you contact your bank to inquire about refund of the transaction. Your bank should be able to trace the funds and assist in resolving the issue effectively.

Best regards,

MegaPari Team

Hello megapari

bank told me that the person in front has received the payment.

What if chargeback request is not approved?

 bank can't help me right now

Please take action🙏🏻🙏🏻 try to understand

Dear Sunil3139,

Can you please forward a payment confirmation with a tracking number to the casino so they will be able to locate the transaction?

407571465870

name -

Dear Sunil3139,

Thank you for providing the payment tracking number. I have revisited your case and have been in contact with our payment team for a thorough review. We understand the inconvenience caused by this situation.

Unfortunately, since the deposit transaction was made quite a long time ago, specifically on March 15, we are unable to verify the receipt of funds on our end directly. We have checked our records each time you have reached out to our support team following the issue, and we can confirm that we have not received your deposit.

At this point, we regrettably find ourselves unable to resolve this issue internally. We recommend that you contact your bank and request a chargeback as the most feasible course of action.

We apologize for the inconvenience and sincerely hope your issue is resolved swiftly by your bank.

Best regards,

MegaPari Team

Dear Sunil3139,

Please try to request a chargeback at your bank as the casino advises and let us know the outcome.

bank has not yet accepted my chargeback request.

Successfully lost 2100rs.

Thanks megapari👏👏👏

Dear Sunil3139,

Is there any proof of your charge-back request? If yes, please forward it to nikolas.b@casino.guru.

Sent

Dear Sunil3139,

No e-mail arrived from you so far. Can you please clarify from which address did you forward it?

nikolas.b@casino.guru

Dear Sunil3139,

I meant your e-mail address so we can locate it.

Dear Sunil3139,

We can't consider an SMS as a proof of a chargeback request. Isn't there any official document to prove the request you made at your payment provider?

What you mean dude?

How is that possible?

Dear Sunil3139,

Do you have any e-mail communication between you and your bank regarding the charge back? Unfortunately, an SMS isn't a proof that it was requested or rejected.

Dear Sunil3139,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't received any mail for chargeback request

Dear Sunil3139,

Without any actual evidence of the chargeback request, we can't really move forward as there is no proof that you did request it.

Please keep in touch with your bank and try to process the recharge as soon as possible.

Also could you please send us your bank statement from the date of the deposit until today to nikolas.b@casino.guru? This will serve as evidence that the funds left your account and were not refunded.

I would like to also warn you that once you request for a chargeback, it may cause trouble in the future with other casinos.

Thank you.

Dear Sunil3139,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.