The player from Chile was unable to access his casino account due to a lengthy verification process. The casino had been requesting various documents since April 1, with no clear end date. The player had deposited a total of $455,000 and was upset because the casino was only returning $190,377. He also claimed that the casino had deleted his losing bets, leaving only the winning ones. The casino responded that the account closure was due to violations of their terms and conditions, including fraudulent activities such as multiple account registrations, use of automated betting software, and arbitrage betting. As a result, they had only refunded the initial deposit. The Complaints Team could not intervene further due to the issue being related to sports betting, which was outside their jurisdiction.
Megapari Casino - Player's Account Locked During Verification.
Amount: $850,000 CLP
Megapari Casino
Safety Index:HighOther
REJECTED
Case summary
I've been waiting for two weeks for them to verify my account. They ask for one document, then a few days later, they ask for another. They've even asked for my passport but provide no responses when I inquire. My account is locked; I can't withdraw anything or play in the casino.
Hello pabloandreslevi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Since April 1, they have been asking me for documents, they asked me for photos, a passport and a thousand other documents. Now I get this message.
Basically they are returning me $190,377, even though I entered the page for $355,000. My balance before this was $900,000 because I won some bets yesterday. This is basically a scam, they are stealing my money and they don't even give a reason. They kept me for 2 weeks asking for stupid, meaningless documents. To end up suspending my account. How is it possible that they continue to work? Thieves. Is there anything I can do?
thank you
They also deleted bets that I lost, leaving only the ones I won. To argue that I cheat? Am I a bot or something? Is this a serious page or a group of scammers?
I correct, enter $450,000 in total.
As you can see in the photo I sent before. 3 deposits of $100,000 and one deposit of $150,000
Hello there, dear pabloandreslevi and the CasinoGuru team!
Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.
There are my deposits, they total $455,000 and they don't want to return them to me.
They blocked my access to my account, they literally stole my money.
Dear pabloandreslevi,
First and foremost, I extend my sincere apologies for the difficulties you've encountered as a result of the account closure. Please understand that this decision was made following a comprehensive review by our Security Department and is final, with no options for appeal.
As previously communicated, here are the specific violations outlined in our Terms and Conditions that can result in an account being blocked:
- Fraudulent activities, such as:
- Registering multiple accounts.
- Utilizing automated betting software.
- Engaging in arbitrage betting.
- Non-gambling use of betting accounts.
- Misusing loyalty schemes.
In these instances, our response may include:
- Cancellation of bets.
- Closure of the customer's account.
- Filing a complaint with law enforcement authorities.
Unfair gambling activity is identified when actions indicate an attempt to exploit our platform. This includes creating multiple accounts, arbitrage betting, or similar activities. Under these circumstances, only the initial deposit may be withdrawn, as any winnings are considered to have been obtained unfairly. Thus, we restore the deposited amount, treating the bets as if they were never placed.
I wish to confirm that the amount of your deposit has been successfully withdrawn.
While I understand your disappointment, we must adhere to the protocols established by our Security Department. To protect sensitive information and prevent potential abuses, we do not disclose specific investigative procedures.
We appreciate your understanding in this matter.
Best regards,
MegaPari Team
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
I would also like to warn you from using harsh language on our website as any further use of it will lead to ban.
Thank you very much for your understanding.
Best regards,
Nick
