Mega Reel Casino - The player's withdrawal is delayed.

after taking numerous deposits, when it was time to withdraw they asked for ID. This was fine as I could produce every thing they asked for, they then proceeded to say the ID wasn’t valid even though every form of ID they asked for was given in the format they asked for.

Hello shazama,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mega Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

It has all been resolved thank you

Thank you shazama for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick