Maximal Wins Casino - The player's withdrawal is delayed.

Hello vladinc ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request from the casino? Since when exactly is your account fully verified? Did you use any bonus to accumulate your winnings? When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

hey Nick , thank you very much for your reply and your help.

Is this your first ever withdrawal request from the casino? - yes

Since when exactly is your account fully verified?

Verification request recieved on

and my response sent on

their reply

Did you use any bonus to accumulate your winnings?  - no .

on screen below u can see the free spins i played on the web site round that period. Their bonuses got high wager reqs and i avoided them .

Last time i spoke with them on their live chat was think just before New years eve ,when i got some daft reason as excuse and then it hit me that i got scammed and that the money from them , which i was supposed to get and pure god sent adn planned to spend for presents for my mum and friends, will not happen the way i was hoping.

That was holiday season fucked up for me too , as was year 2 of covid madness , no much to spend for celebrations .. so yea..l u get the idea.

no comms , except they keep sending me offers , for which i have opted out numerous times but no success so did filter them to go in bin directly, and my last email to them ,below

Hope that helps.

Dear vladinc,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.