The player's withdrawal is delayed for over 2 weeks. The complaint was closed as unresolved as the casino has no reaction policy.
Maximal Wins Casino - The player's withdrawal is delayed.
Black points: 369
Amount: €2,100
Maximal Wins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi, I made a withdrawal of € 2100 on January 18th but unfortunately I have not received the payment yet. I hope you solve my problem. Thank you have a nice day
Automatic translation:
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2 years ago
Hello Marco,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Maximal Wins Casino. Allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current balance?
Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
Hi, I honestly don't remember how long ago I opened my account, but it's been a long time anyway if my account has been verified and I have also made withdrawals without any problems. I credited with a bonus but I withdrew after having met all the established criteria as at other times. I hope you can solve my problem thank you very much best regards.ps: I would be sorry to have problems with MaximalWins for the simple reason that I like this casino 😢
Edited
Automatic translation:
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2 years ago
Dear Marco,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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2 years ago
Translation
Ok thanks anyway for your attempt. Could I know how I could act accordingly? Who can I contact? Thanks
Automatic translation:
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2 years ago
Dear Marco,
The best case would be if the casino would respond to you on this address support@maximalwins.com. Unfortunately, based on our review, the casino don't even have a license therefore there isn't any higher authority above them - that why they has such a bad review too.
I'm really sorry again that we are unable to help you out but it is almost impossible to reach them as they never respond to us. You can try to contact a lawyer but that would be not worth it as well.
Be sure to check some reviews first before registering into a casino to avoid such situations.
Regards,
Nick
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