Maximal Wins Casino - The player's refund is delayed.

I have now been waiting for almost 1 year for my refund of my deposits. They have said that the money is on its way now for over 1 year.

Hello sannatyson,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did you request for a refund? Is your casino account still active can you log in? When was the last time you contacted the casino?

Looking forward to your answer.

Regards,

Nick

Hello, my account was closed when I had banned myself for gambling addiction and then they said that they would refund all deposits. I can't log in to them anymore as my account is closed and the last time I spoke to them was about 1 month ago. They just say that my payment is in the queue, as it has been for a year now.

Dear sannatyson,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.