Maximal Wins Casino - Player’s withdrawal has been delayed.

Dear Julian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have made successful withdrawals before? Could you please confirm that you have passed the KYC verification?

What is the status of your withdrawal request, please? Is the transaction marked as pending or processed in your account?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Mails und chatverläufe habe ich ihnen zugesendet . Mein Konto ist verifiziert. Desweiteren wurde ja auch nie etwas von seitens Maximalwin angefragt . Und ich habe ja nun oft genug nachgehakt. Ich weis auch , dass es nicht das größte Casino ist und das die dann mal später auszahlen wäre für mich ok . Aber nach 21 Werktagen muss das spätestens erledigt sein .

Thank you very much Julian for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Julian,

I have reviewed your case and understand the situation. I will attempt to contact the casino and see if I can help.

We invite Maximal Wins Casino to join the conversation and participate in the resolution of this complaint.

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Julian,

I tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Adam