The player from Germany is experiencing difficulties with unwanted messages from the casino. We’ve rejected this complaint as per the player’s explicit request.
Maximal Wins Casino - Player’s struggling with spam received from the casino.
Amount: ??
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Unfortunately, the casino has been spamming me with rubbish advertising almost every day for more than half a year.
By now it should be well known that the slots there are fake etc.
But all this doesn't interest me, when I asked him to stop trying to advertise, the live chat answered "Yes, no problem".
More emails come every day
I ask for help if possible
Automatic translation:
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1 year ago
Dear rexor97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you explain if you tried redirecting the email messages to spam using the email inbox service or similar services? Do the messages you receive offer the option to unsubscribe from the mailing list?
Meanwhile, please understand, that we can’t penalize the casino for sending you undesired messages.
Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello Tomas,
in the mails there is a "unsubscribe" button, if you do this, you will continue to receive mails the next day as usual.
The live chat/e-mail does not get an answer or in the live chat it is confirmed again and again that it has been removed.
Automatic translation:
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1 year ago
I understand your frustration, rexor97.
I’d like to emphasize that we received many complaints about this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a "No Reaction Policy" approach to all our attempts to negotiate any kind of issues.
I would like to suggest using a specialized service that automatically redirects messages to spam. Alternatively, some email providers allow you to flag messages as spam which automatically redirects messages to the spam folder. Also, consider blocking the sender of the messages in the email client as well.
Let me know if that helps. I'll look forward to your reply.
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1 year ago
Dear rexor97,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
