The player from Germany deposited €25 at the casino but received no credit. Despite contacting support and being assured of a resolution, there has been no follow-up from them. The complaint was rejected because the player didn't respond to our messages and questions.
Marvel Casino - Player experiences deposit issues.
Amount: €25
Marvel Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
I deposited 25€, but didn't receive any credit or a refund to my account. I contacted support and was assured they would deal with the issue and get back to me via email, however, they have not done so.
Automatic translation:
Public
Public
8 months ago
Dear davidandreazza,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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