The player from Brazil had reported that his balance was locked and he had been unable to make any withdrawals, as each request was met with an insufficient balance message. However, upon further discussion, the player realized he had overlooked a bonus wagering requirement. Acknowledging his mistake, he had expressed satisfaction with Marsbet Casino and confirmed that everything was in order. Consequently, we rejected the complaint as unjustified.
Marsbet Casino - Player's balance is locked and cannot be withdrawn.
Amount: 2,020 R$
Marsbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Marsbet Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
The issue is that the balance has been locked so it doesn't go into the available balance for withdrawal. When I try to request a withdrawal, it says that there isn't sufficient balance.
Automatic translation:
Public
Public
9 months ago
Dear raulbackes5,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Marsbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly you found out you can't withdraw any winnings?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you contacted the casino regarding the issue? What response have you received?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
