Marsbet Casino - Player has been accused of providing incorrect information.

Hi,

A couple days ago, I got really lucky and hit some major jack pot. I started with a small balance of $150 and gambled my way to $110,000.

Once I tried to withdraw money, they obviously wanted me to verify my account information with documents. I happily obliged to giving my driver’s license.

I submitted my documents 4 days ago. Today, I wake up and go into my profile information, and found that my account information has been altered. My birthdate and country has been changed. I know for a fact that until a couple days ago, my information was completely accurate. I am also unable to alter the information in my account manually without the help of the admins, so I know it couldn’t have been an accidental click.

The support staff claim that there were no changes to my account information, which is impossible.

I think that I am being scammed by this website, and they are being very shady, and not attempting to help me.

Hello Seong,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise how significant the difference in your personal detail is? Where are you from and which country does your profile show? What is your real date of birth and what date of birth is set in your account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Seong,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.