Malina Casino - Player's withdrawals are delayed and not processed.

I have a balance of circa $174,000.

I have no restrictions on my account, nor have I used bonus funds or subject to any KYC.

The casino uses a vip system to determine withdrawal limits, my most recent level was the highest allowing me to withdraw $2,500 per day up to $25,000 per month as per the terms and conditions listed on their site.

All of my withdrawals for the first month were processed without any delay or issue whatsoever. In the money of November withdrawals were dropped to the base level of $700 per day and processed on average once every 1-2 weeks.

It has now been 4 weeks since the last withdrawal was processed (11/12/2024) and the only response from the casino is that there are unexplained delays and my withdrawal will be processed as soon as possible. It’s been three weeks now with the same response.

Its misleading as the website says I can withdraw daily with up to 3 active requests but I can’t actually withdraw anything since the first month.

4 weeks is not the same as the advertised 24 hours. The casino offers no valid support. If they process payments at the advertised rate it will take me 2 years to receive my money however if they process them at the current rate it will take more than 10 years.

I appreciate your help in assisting me.

Hello Skandito43,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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