The player from Portugal faced difficulties withdrawing 500 euros from Malinacasino, as the casino kept postponing the request and returning the funds to their gaming account. The player insisted on withdrawing the money instead. The Complaints Team attempted to gather more information but ultimately was unable to proceed due to a lack of response from the player. Consequently, the complaint was rejected.
Malina Casino - Player's withdrawal request is delayed.
Amount: €500
Malina Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Malina Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
Hello, I have 500 euros to withdraw from Malinacasino, but they keep postponing it and making excuses. They repeatedly place the withdrawal request back into my gaming account. However, I do not want the money in the game; I want to withdraw the amount.
Automatic translation:
Public
Public
4 months ago
Hello pedropacheco,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
4 months ago
Translation
I'm always talking to them in the chat to ask for the withdrawal, there was even a customer support person who told me that the money had been refused by my bank. But it was never refused by my bank. These 500 were never attempted to be sent. And I still had to call the bank line to spend my money in vain so I could talk to my bank. This is not done and is in bad faith. My account is fully verified. The money I bet was clean money from my sweat
Automatic translation:
