The player from Portugal struggles to withdraw three installments of €500 for over 15 days due to withdrawal delays. This situation has caused him to lose an additional €3000 as he continues to play instead of accessing his funds.
Malina Casino - Player faces delayed withdrawals.
Amount: €1,500
Malina Casino
Safety Index:Very highSafety Index
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9.0
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Case opened
Current status
Waiting for player to reply
6d 19h 22m 34s
Case summary
4 hours ago
Public
Public
13 hours ago
Translation
For more than 15 days, I have been trying to withdraw 3 installments of €500. However, they are not allowing me to withdraw because there is a delay in the withdrawals. This situation has led me to lose an additional €3000 since I can't withdraw the money, and I end up playing instead.
Automatic translation:
Public
Public
4 hours ago
Dear diogomarquex,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please note we are unable to ask the casino for the return of lost funds due to delays in withdrawals.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
diogomarquex has 6d 19h 22m 34s to reply
