LVbet Casino - Player’s winnings have been confiscated.

Hi

I made there significant profits and one day I had 13361€, few days later casino just deleted all the money from my balance, from 13361€ that I had, only 20€ left in my balance when I deposited there ~2500€...

My winnings have been earned solely through legitimate means through sports betting and casino play, there wasn't any abuse or unfair play from my side.

My account is fully KYC verified and I did not use any bonuses.

LVBET just scammed me for over 13 thousands euros, and when I asked what is up they told me they will let me know by mail however a week already passed and they didn't provide any update.

I can't believe this casino is pure scam and threat their customers in that way...

Dear minfagluy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LVbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your account is currently verified and unlocked? Can you log in, deposit, and play?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas

Do I understand correctly your account is currently verified and unlocked? Can you log in, deposit, and play?

Yes my account is fully verified as you can see, everything requested for KYC is already approved. I can login however I can not play anywhere because functionality is disabled in sportsbook&casino.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Sports betting and various casino games like slots.

Did you achieve your current balance with the help of a bonus?

I did not use any bonuses, only played with own money.

This is the only one correspondence from LVBET after I asked them why they steal all my money from balance by their support contact form. 7 days passed and they never sent any more information anymore.

This is very big amount that they just randomly took from my balance and I'm afraid that they just steal it. My balance weren't acquired in any illegal way, everything was just simply clean betting/play.

Thanks for your reply.

Have you received any explanation from the casino regarding the confiscation of your funds since your last post?

Please let me know.

Hello

No I did not get any explanation or any update since I posted this complain.

Thank you very much, minfagluy, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello minfagluy,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear LVbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.  

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.