LVbet Casino - Player's account has been closed and funds confiscated.

On October 1, 2024, I deposited 100 euros into my Lv-Bet account and received a 100% welcome bonus. I started playing according to the rules. After winning, I attempted to make a withdrawal. First, they requested documents to verify my identity. Most documents were approved, except for the photo with my driver's license. After some back and forth, I finally got that approved as well. When all documents were accepted, I proceeded to withdraw the amount. It took some time, and when the money didn't appear in my account, I checked and found that Lv-Bet had locked my account. I emailed them to ask why this happened and where my money is, but I haven't yet received an answer explaining what went wrong or why the withdrawal was not processed, given that I followed all the procedures correctly and my documents were approved. They only emailed back to say that my account is locked and the funds have been seized, even though I have asked for a more detailed reason.

Hello Wiljami,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LVbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is your account verified?
• Did you use a casino or sports betting bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.