Luckybud Casino - Player's deposit has been ignored.

YES I MADE A DEPOSIT NEVER GOT MY DEPOSIT INSTEAD IT GOT FREE SPINS AND THEN MY WINNING FROM MY FREE SPINS THEY TOOK NEVER GAVE ME ANYTHING FOR MY DEPOSIT WHEN I ASKED ABOUT MY DEPOSIT THEY TELL ME TO READ THE THIRD TERMS AND CONDITIONS FOR THEIR BONUSES!!!!! THE CUSTOMER SERVICE IF YOU ASK ME CAN'T EVEN UNDERSTAND ENGLISH!!!!! OR IS JUST ABSOLUTELY ILLITERATE I HAVEN'T FIGURED IT OUT YET!!!!

Dear Lisamaymarie669,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I need to talk to somebody other than Olivia from that casino but I'm not even sure it's a real legit casino!!! Considering there's only one person who seems to reply to customer service messages

Dear Lisamaymarie669,

Could you please clarify when you made your deposit into the casino? Additionally, did you verify the address to which you sent the funds?

In the meantime, I recommend reaching out to the casino's email support, as the live chat may not have the necessary competencies to assist with this issue.

I look forward to your response.

Best regards,

Nick

Dear Lisamaymarie669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I made the deposit right before I posted the complaint yes I confirm the address and I have already tried to contact the casino site through customer service live chat as well as through email and get absolutely nowhere I don't even get a f****** response excuse my language whenever I contact email customer service

Dear Lisamaymarie669,

Please forward the deposit confirmation along with the communication with the casino's e-mail support to nikolas.b@caisno.guru for further review.

Regards,

Nick

Dear Lisamaymarie669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.