The player from Ohio has issues with a casino where their deposit did not reflect in their account, but instead, they received free spins. After winnings from those spins were confiscated, the player is frustrated with customer service's inability to provide clear answers regarding the deposit terms.
Luckybud Casino - Player's deposit has been ignored.
Amount: $30
Luckybud Casino
Safety Index:Fresh casinoSafety Index
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Case opened
Current status
Waiting for player to reply
6d 18h 48m 29s
Case summary
5 hours ago
Public
Public
7 hours ago
YES I MADE A DEPOSIT NEVER GOT MY DEPOSIT INSTEAD IT GOT FREE SPINS AND THEN MY WINNING FROM MY FREE SPINS THEY TOOK NEVER GAVE ME ANYTHING FOR MY DEPOSIT WHEN I ASKED ABOUT MY DEPOSIT THEY TELL ME TO READ THE THIRD TERMS AND CONDITIONS FOR THEIR BONUSES!!!!! THE CUSTOMER SERVICE IF YOU ASK ME CAN'T EVEN UNDERSTAND ENGLISH!!!!! OR IS JUST ABSOLUTELY ILLITERATE I HAVEN'T FIGURED IT OUT YET!!!!
Public
Public
5 hours ago
Dear Lisamaymarie669,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Lisamaymarie669 has 6d 18h 48m 29s to reply
