A player from Hawaii believes they have lost $4000 due to technical glitches and the Random Number Generator (RNG) being hacked on the casino site. The complaint was rejected as the player stopped responding.
This site has cheated me over 4000.00 do to the fact of glitches and the RNG is a hack
Dear seannbucklew82,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick