HomeComplaintsLucky Red Casino - Player suspects fraudulent activity at a casino.

Lucky Red Casino - Player suspects fraudulent activity at a casino.

Amount: $4,000

Lucky Red Casino
Safety Index:High
Submitted: 27 Oct 2023 | Case closed : 10 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

A player from Hawaii believes they have lost $4000 due to technical glitches and the Random Number Generator (RNG) being hacked on the casino site. The complaint was rejected as the player stopped responding.

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1 year ago

This site has cheated me over 4000.00 do to the fact of glitches and the RNG is a hack

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1 year ago

Dear seannbucklew82,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

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1 year ago

Dear seannbucklew82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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