Lucky Legends Casino - Player's withdrawal request is delayed.

I have being trying to get my winnings but they keep pushing me around the Bush I started the withdrawal on 3/31/23 but nothing have happened as of right now please help get my winnings

Dear Jsan21, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

No I have not made a successful I have being verified already send documents now is being more than 14 days and the amount is 317.14 and nothing had happened

They just approved my withdrawal now I have to wait to see if they pay

Now they saying that my Bitcoin wallet doesn't match

.

Could you please forward me the email or the transcript of your communication with the casino? My email address is veronika.l@casino.guru. Thank you.

I don't have a transcript of the conversation I did thru their chat

Has the casino explained to you what the problem with your Bitcoin wallet is? Have you made sure you provided the casino with the correct wallet address?

No they didn't explain but I have used s the same address from the start so I don't understand how is a issue with it

Thank you very much, Jsan21, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Jsan21, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Lucky Legends Casino representative to join this conversation. 

Dear Lucky Legends Casino, could you please provide more information about this case? 

Looking forward to your reply.

Ok hopefully this gets solved rather sooner than later

Just got the first payment waiting for the second one

Greetings all,

We have reviewed the situation and the maximum withdrawable value of the free welcome chip in play at the time of the win ($50) is $100, the payout already received was $110. That would be the $100 maximum cashout on the bonus plus the refundable account confirmation deposit ($10), hopefully this clarifies things. Delivery is confirmed in Blockchain Explorer.

Best wishes,

Lucky Legends

Yes it had

Thank you, Jsan21, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.