Dear jsaia,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Could you please let me know how many times you have tried uploading your verification documents?
Have you contacted customer support to ask if there is another way to verify your documents, since the system currently does not let you upload new photos for verification?
From the screenshots you sent, there are several reasons why your documents may not have been verified.
When uploading the photograph of your ID, please ensure that all four corners of the card are visible. Also, take the picture in good natural light and with enough quality that all textual information is easily readable.
When uploading your proofs of address and payment, also make sure to photograph the entire document with all four corners fully visible.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear jsaia,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Could you please let me know how many times you have tried uploading your verification documents?
Have you contacted customer support to ask if there is another way to verify your documents, since the system currently does not let you upload new photos for verification?
From the screenshots you sent, there are several reasons why your documents may not have been verified.
When uploading the photograph of your ID, please ensure that all four corners of the card are visible. Also, take the picture in good natural light and with enough quality that all textual information is easily readable.
When uploading your proofs of address and payment, also make sure to photograph the entire document with all four corners fully visible.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Edited by a Casino Guru admin