Lucky Legends Casino - Player’s withdrawal is delayed due to verification lock.

I am trying to withdrawal my winnings that I won with using my own money. The verification says I exceeded my try’s and now I can’t do anything. Please unlock this

Dear jsaia,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please let me know how many times you have tried uploading your verification documents?

Have you contacted customer support to ask if there is another way to verify your documents, since the system currently does not let you upload new photos for verification?

From the screenshots you sent, there are several reasons why your documents may not have been verified.

When uploading the photograph of your ID, please ensure that all four corners of the card are visible. Also, take the picture in good natural light and with enough quality that all textual information is easily readable.

When uploading your proofs of address and payment, also make sure to photograph the entire document with all four corners fully visible.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have contacted customer service thru the gaming application at least 10 times and I tried uploading the documents 4 times but on the fourth try it says I have exceeded my tries. There is no option to reset it

Thank you very much, jsaia, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear jsaia,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky Legends Casino representative to join this conversation.

Dear Lucky Legends Casino,

Could you please provide clarification regarding the verification problem?

Thank you in advance,

Mirka

Greetings all,

We tried to locate the player account in the system however the supplied email address is not attached to an account in the casino system. Could you please provide a valid username or the registered email address jsaia?

Thanks so much,

Lucky Legends

Dear jsaia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.