The player from the US had encountered a withdrawal delay at an online casino. Despite having submitted his information multiple times, the casino had continually requested resubmission, causing the withdrawal to stay pending. The player had confirmed that he had won using a bonus and met the playthrough requirement. However, due to the player's lack of response to further inquiries, we had to reject the case. Without the necessary information, we were unable to proceed with an investigation or provide potential solutions.
Lucky Legends Casino - Player’s withdrawal has been delayed.
Amount: $400
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
I waited the 7 to 10 days that they said it would take to approve my withdraw and it's still not approved. Every time i ask they want me to re-submit my info. Ive already given them everything like 10 times. They just keep saying they will escalate it with the approval department.
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8 months ago
Dear jbz4ya96,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Hi, yes i requested my withdraw on 4-1-24. I did win using a bonus but i met the play through requirement of 7500.00.
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8 months ago
Hi jbz4ya96,
- Could you kindly confirm whether it was a free bonus or a deposit bonus?
- If it was a free bonus, have you previously redeemed any free bonuses from this casino?
Thank you.
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8 months ago
Dear jbz4ya96,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
