Lucky Legends Casino - Player’s withdrawal has been delayed.

I won $320 and turned in a redeem ticket a week ago yesterday. I sent them an email to see when I could expect my winnings the same day because they do not give that information in their T&A. Also I have never redeem from them before so I did not know how long it would take. I never heard back from them till the 27th and that was to tell me that they were on weekend break. I started emailing them again on the 29th also kept on emailing them, while they claimed to be on weekend break, to express my feelings about them waiting to email me just to tell me they were on weekend break. I received a reply back on the 29th telling me that I would have the $320 deposited in my PayPal account in 1 to 3 days. Well this is the 5th day since the reply and I have still sent emails and messages in the game to let them know how many days it had already been and as of 2:50 central time on 8/2/24 it shows that the winnings have yet to even be reviewed. They are licensed but have acted shady by not responding to my emails any more professional than they did. Any trustworthy place I play will respond in a very timely matter or already have me paid. These crooked casinos, that get their money immediately upon deposit but a whole different sinerio when a player actually wins and trys to collect, really take the fun and excitement out of even playing. Since I started playing around 3 years ago I am owed over $5000 from different scam house casinos. I thought I had learned how to avoid these crooked pos but I guess I let my guard down on these folks. Any help would be appreciated.

Dear Cdhill00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Cdhill00,

Have you received your withdrawal from the casino yet?

Dear Cdhill00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I have not but I believe it is lucky legions app and not legions casino. They are licensed but I don't know if you can help me with them or not

Hello Cdhill00,

I'm sorry but I do not understand your last post. Isn't the complaint for Lucky Legends Casino but for an app?

Yes it is lucky legions casino app

I apologize, but we are not able to proceed with complaints unless the casino has an official website, because we have no option to add a casino like this to our database. I genuinely hope you will be able to find assistance on some other platform.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.