Lucky Legends Casino - Player's withdrawal gets declined due to incomplete playthrough requirements.

Accepted $20 free chip. Completed Playthrough requirements ($600) withdraw sat as pending until today just to be declined and returned to my balance. Reach out to Live chat. Ernest tells me only $472 of the $600 required Playthrough has been played. Asked how is that even possible since it wont even allow me to withdraw if there is Playthrough not completed. Go and wager out the remaining $128 just for them to tell me they were mistaken and I need to wager the entire $600. How is that even possible???? I only had $20 to start. attempted to withdraw for $105...where did I get the extra $85 If I didnt wager ANYTHING??? This site is a complete ripoff

Dear angel47usa,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Lucky Legends Casino. I have checked the casino's Terms and Conditions, and this is what I found:

3.Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

Have you made any deposits into the casino?

Could you please confirm that you finished the wagering requirements for the bonus?

Are you aware of the fact that the free chip winnings will be capped when the withdrawal is processed?

Please forward any relevant communication between you and customer support to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes Ma'am. I am aware of ALL of that. Believe me...I gotta tell you that none of that info has anything to do with my complaint. Respectfully.

However, I was wrong. THIS particular withdraw was NOT a free chip/bonus. This one I actually deposited $40. The rollover/Playthrough was $600. I keep amazing notes. (all of you would be impressed)

I absolutely completed this rollover of $600.

1. The system would not allow me to request the withdraw if I hadnt completed the playthrough.

2. My notes absolutely show over $600 in wagering. AND playthrough balance went to $0.

3. This (your info above) is not the reason I havnt gotten paid yet according to them. They actually made me do the playthrough ALL OVER. $600. And I did. (phooey on them!!) I was finally "allowed" to make the withdraw request again after doing $692 MORE wagering.

Apparently this has set me right back to the beginning of the withdraw process so I imagine we wait ANOTHER 7-10 days...to my dismay.

So...I guess we come back to this by the end of the week next week...???

This case can be closed. I received payment just now...BUT HOLY s.... $18 fee.

For a withdraw that took FOREVER!!!!!

Will never go back there!!!!

Dear angel47usa,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru