The player from Indiana had won a jackpot of $5,801.88 and requested a withdrawal of $2,500 to his Bitcoin wallet on LuckyLegends.com. Following the confirmation of the request, the site went offline, and he had been unable to log back in since. We had advised the player to wait for the withdrawal process, but he eventually managed to log back in and decided to cancel the withdrawal to continue playing. The complaint was marked as resolved after the player confirmed the issue was settled.
Lucky Legends Casino - Player’s account is inaccessible after jackpot win.
Amount: $2,500
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I won a Jackpot of approximately $5,801.88 on 06/04/204 at 10:38 AM EST. Proceeded to LuckyLegends.com withdrawal and requested the maximum amount of $2500.00 USD to sent to my BitCoin Wallet. Received a confirmation that the request has been received successfully. Proceed to play with the remaining account balance (withdrawable). All of the sudden the site went offline and I have not been able to log back in since.
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6 months ago
Hello j27gregory,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Since when is the withdrawal pending? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Dear j27gregory,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Nick,
Thank you for working on this, but I was eventually able to log back in. Additionally, I have since cancelled the withdrawal and played on with my winnings. I did this, because just like 3 or 5 other withdrawal requests, I was informed that the process would take a minimum of 20 days. Which is ludicrous in my opinion, as it takes literally a few minutes to deposit BitCoin. I don't understand how and why it takes so long.
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6 months ago
Dear j27gregory,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Please keep in mind that it is always recommended to wait at least 14 days for any withdrawals in any casino.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
