HomeComplaintsLucky Legends Casino - Player’s access restricted due to region.

Lucky Legends Casino - Player’s access restricted due to region.

Amount: $90

Lucky Legends Casino
Safety Index:Below average
Submitted: 03 Jul 2024 | Case closed : 19 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from the United States could no longer access the Lucky Legends app due to regional restrictions, despite having a balance and playing for months. We asked the player for additional information to proceed with the investigation. However, the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response.

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2 months ago

The lucky legends app now says not available in my region. I have been playing this game for months and had a balance.

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2 months ago

Hello Misscarriem1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 months ago

Dear Misscarriem1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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