Lucky Legends Casino - Player faces issues with accessing account.

Can’t even sign in it says oops something bad happened and it’s been a week and I’ve been trying to sign in and you just can’t. It’s like the casino disappeared altogether. And there’s no one to chat with.

Dear robinlamour326,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you tried contacting casino support via email at help@luckylegends.com? Have you received any response?
• Does the disputed amount ($165) represent your active withdrawals or a withdrawable balance in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear robinlamour326,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hello,

That was my withdrawl amount $165.00

Also i have emailed them numerous times, with no response..

I emailed help@luckylegends.com

Im grateful your trying to help,

Robin ****

Thank you very much, robinlamour326, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello robinlamour326,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Lucky Legends Casino to join the conversation and participate in the resolution of this complaint.

Dear Lucky Legends Casino,

Can you provide an update on the player's account status?

Thank you.

Kind regards,

Tomas

Casino.Guru

Greetings all,

We have reviewed the situation and it appears that the account has been deactivated for disputing 100% of all cash deposits into the casino. As the winning deposit itself has been returned to the bank of origin the requested funds ($100) would not be eligible for withdrawal.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Lucky Legends

Dear robinlamour326,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions. It is clear that you have made multiple payment reversals (chargebacks) after you played your balance down to zero. This is directly in breach of the terms and conditions of the casino.

Consequently, we will be unable to assist any further with this case. I am sorry I could not be of more help on this occasion.

Kind regards,

Tomas

Casino.Guru