The player from Germany has been blocked since winning a significant amount of money. We rejected the complaint because the player didn't respond to our messages and questions.
Lucky Days Casino - Player's account has been blocked.
Amount: €27,700
Lucky Days Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I won once and it was not paid out to me, the money was deleted and my account was blocked
The amount of 27,700 euros was confiscated. I often gambled there. I have gambled away more than 5,000 euros so far and then I got a nice sum, but unfortunately the money was not paid out to me
Stay away from lucky days these are scammers and their headquarters is not in europe but somewhere in canada a company letter box says cyprus this is a kuge have turned on an alarm who found out where they have their headquarters
What I am showing now is a lie, everything is not in Europe
Luckydays.com is a domain operated by Raging Rhino NV, Reg No. 148106, with registered address at Abraham de Veerstraat 9, Willemstad, Curacao, licensed to operate online games by the Government of Curacao under License 365/ JAZ, sublicense GLH-OCCHKTW0710292018. Monkey 9 LIMITED, Reg No. HE 391776, with registered address at Avlonos, 1, Maria House, Nicosia, Cyprus, is a paying agent and wholly owned subsidiary of Raging Rhino NV. Gambling can be addictive. Play responsibly.
Automatic translation:
Public
Public
2 years ago
Dear hasim1974,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Have you received any explanation from the casino regarding this issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
