Bettina is disappointed as she never wins when playing the Book of Dead slot and expects a bonus compensation from the casino for her loss. We rejected the complaint because the player didn't respond to our messages and questions.
Lucky Days Casino - Player disappointed with casino games’ RTP.
Amount: €100
Lucky Days Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, that can not be that with 100 euro deposit with the Slotautomaten (book OF dead, break the bank) not a single free play comes !!!
Not even a higher profit, nothing at all. I'm not there just to finance you, because there is a percentage of legal guideline, and that has not been respected in my case at all ......
I expect compensation in the form of a bonus (transfer to player account), that must be the least.
Lg Bettina Hofstroessler
Automatic translation:
Public
Public
4 years ago
Dear Bettina,
Thank you for contacting Casino Guru and I am so sorry for your troubles. We are concerned about this, however from our side, we could not go any further to help you to get your bonus compensation. As far as I know, the RTP percentage cannot be influenced by the casino, so you were most likely just unlucky. For more information about how slots game work, feel free to visit our page: https://de.casino.guru/wie-automaten-spiele-funktionieren-mathematik. If you still believe you deserve a bonus, I would suggest you to contact the casino’s customer support.
Kind regards,
Satrio
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