Lucky Days Casino - Casino website seems to be blocked.

I have been a player of Lucky Days for approximately 1 year. Most recently i have been asked to switch to the Ontario luckydays.ca site as i live in Ontario.

At the onset of the switch, i made a deposit of $150.00 on October 31, 2022. I have daily requested for resolution to be able to access my account to luckydays.ca help with no success.

I have sent daily screen shots with the message that occurs from preventing me from accessing playing with no resoultion.

Dear Tpatzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your previous account successfully verified in the past? Do I understand correctly that the entire website is down, or only your account is not accessible?

Additionally, please forward any relevant screenshots. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you for your quick attention.

I was redirected to the Ontario Lucky Days site on the date of last deposit which was October 31, 2022. It was verified that i have a credit of 150, plus a 150 bonus, however i have not been able to have access to the site to play. I will send screen shots of the message that i receive when attempting to play.

Thank you very much, Tpatzz, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Tpatzz,

I will assist you with the complaint from now on. I'll ask the casino for help on your behalf.

Lucky Days Casino,

Could you assist Tpatzz to regain access to her account? Please inform us about any issues and how we may be of help.

Thank you

We've received a message from Tpatzz:

Good morning 

I would like to update you that I am able to access my account.

Thank you for all your help and support. I very grateful 

Dear Tpatzz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other online casino in the future. We are here to help.