Luck Stars Casino - Player is struggling to pass the KYC.

Cant seem to get them to authorise my id docs never had a problem with any other games site apart from monaco casino as previously reported

Luckystar casino will take ur many like the others without id docs but when you want to withdraw money it wrong

This was not my 1st deposit so i xannot understand why my id docs were not kept on file from the first time

Dear Cressy6964,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

Which documents have you already provided, please? Did the casino provide you with a reason why they have not yet been approved, or what is wrong with them?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Still no word bac

They r all blamin covid 4 the delays i have sent driving liscence utilyt bill council tax and debit card id it might not be a lot of wi,nings to them but 100 pounds is a lot of money 2 me

They dont need verification when they take ur deposit

Thank you very much Cressy6964 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Cressy6964,

I looked at your complaint and will do my best to help you. I would like to invite Luckystar Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hi Cressy6964,

Can you please send me a username or email that you have used to sign-up in the casino, since I can't find you anywhere in our database with the information you have on Casino Guru profile.

Best,

Peter

My account has now been verified and my withdrawl approved

Many thanks for your time

Hi again,

that's really good to hear.

However, can you please let me know the username or email of your account in our casino?

The reason I'm asking is because UK players are not accepted in our casino and I couldn't find any UK players registered in our casino. And furthermore, I asked the relevant department if they've had a similar case but nothing similar occurred.

Sorry for taking your time, just wanted to clarify this.

Thank you.

Best wishes,

Peter

Hi,

thank you for the provided email. We still cannot find a player with this email or username.

Could by any chance the casino be LuckStarsCasino (www.luckstarscasino.com) and not Lucky Star Casino (www.luckystar.io)?

We represent Lucky Star Casino (www.luckystar.io), which doesn't accept UK players unfortunately.

Thank you again.

Best regards,

Peter

Dear Cressy6964,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The site was luckstarscasino thank you

We would like to ask the Luck Stars Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.