The player from France deposited 800€ at Luck of Spins casino and won 4500€, but the casino subsequently blocked her account without explanation. He attempts to reach out for assistance but receives no response.
Luck of Spins Casino - Player's account has been closed unexpectedly.
Amount: €4,500
Luck of Spins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for casino to reply
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Case summary
12 hours ago
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1 month ago
Translation
Hello, I deposited around 800€ without any bonus and after several days, I won 4500€ at Luck of Spins casino. A few days later, they blocked my account without any explanation. I have sent dozens of messages with no response. That's it.
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1 month ago
Dear bencheikh261,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 month ago
Translation
Hello Dominica, yes I certify that my documents have been validated at luck of spins,, as for withdrawals they paid me 4 withdrawals of 500 € every week. Then they closed my account with 500 € in withdrawal and 4500 € in the account without any explanation and I specify that I refuse any bonus or free spins. Here I hope you can help me I really need it. Have a good day Dominica.
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1 month ago
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Hello Dominica, the luck of spins casino finally answered me yesterday 08/19 here is the answer 
Have a good day.
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1 month ago
Dear bencheikh261, thank you for the information provided.
Please update us on any developments regarding the account review.
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1 month ago
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Yes thank you Dominica, if I have any news I will let you know, have a nice day
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3 weeks ago
Dear bencheikh261,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
Translation
Hello Dominica, LUCK OF SPINS casino sent me this email today. I am forwarding it to you. I have not had any other contact with this casino. 
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3 weeks ago
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My player account at LUCK OF SPINS is still closed and they have not made any payment to me. Thank you
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2 weeks ago
Thank you very much, bencheikh261, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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2 weeks ago
Dear bencheikh261,
My name is Katarina, and I will be assisting you in solving this case.
I will now contact Luck of Spins Casino outside this complaint thread and let you know any new information once I receive it.
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1 week ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Luck of Spins Casino has 0d -12h -7m -7s to reply
Katarina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
