LTC Casino - Player unable to close account.

In the past ive tried to close my account due to gambling problems. This could not be done. I have asked them to close my account a couple of Days ago, and it still cant be closed. Due to my gambling problem i have lost over 6000 euro with them. They just ignore if you want to close the account, even tho i used rude language against them multiple times. In their terms and agreements stated, my account should be closed already. They are just after my money, and when they dont want to reply.. they just remove the support chat option. The games are rigged and manipulated. Mostly when it comes to the bonus games. They are simply said criminals. I am disgusted.

Dear Leonv94,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward all the emails or screenshots showing that you have sent requests for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Leonv94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.