Dear Cristian112,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well, and it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
I’d like to clarify a few things to better understand your situation:
- Were you informed of any alternative methods to withdraw your winnings after you encountered issues with the crypto withdrawal?
- You mentioned difficulties with verifying your account. Was the verification successfully completed before you attempted the withdrawal?
As you have lost your winnings, we won’t be able to assist in retrieving the funds this time. However, should you face any issues in the future, we strongly advise you to contact us as soon as the problem arises, so we can step in earlier to assist.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
Dear Cristian112,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well, and it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
I’d like to clarify a few things to better understand your situation:
- Were you informed of any alternative methods to withdraw your winnings after you encountered issues with the crypto withdrawal?
- You mentioned difficulties with verifying your account. Was the verification successfully completed before you attempted the withdrawal?
As you have lost your winnings, we won’t be able to assist in retrieving the funds this time. However, should you face any issues in the future, we strongly advise you to contact us as soon as the problem arises, so we can step in earlier to assist.
Thank you in advance for your reply and understanding.
Best regards,
Petronela