The player from Russia had been unable to withdraw funds for two weeks due to unavailable withdrawal methods and had no options to access his money. Additionally, customer support was unresponsive through email, chat, or Telegram. The issue was resolved as the casino opened payment methods and processed the withdrawal.
Lolly Bet Casino - Player's withdrawal is delayed.
Amount: €62
Lolly Bet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Lolly Bet Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
I have been unable to withdraw my money for 2 weeks now because all withdrawal methods are unavailable. There are no options at all to withdraw the money. It is impossible to withdraw funds from the casino. Customer support is not responding via email, chat, or Telegram.
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2 months ago
Dear djak1987,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LollyBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please post a screenshot of the cashier section showing you have no options for withdrawal available?
- Could you please share your attempts to contact casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Translation
There is never an operator in the chat. I attach all screenshots.
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2 months ago
Translation
The problem has been solved. The casino has opened payment methods and paid the money. The complaint can be closed.
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2 months ago
Dear djak1987,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
