Locowin Casino - The player's unable to withdraw his balance.

I wanna withdraw 12500 euro in parts and i already send a few months ago my kyc documents and now the casino says whe didnt recieve them and have to send them again i have a picture that let see that it is pending for months now the id and proof of adress

Please can you help me

Hello Doekoe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you send your documents for verification for the first time? Did you send them any new documents now? Is the casino currently responding to you?

Please note that the casino can request for verification multiple times specially if the previous one occurred long time ago.

Looking forward to your answer.

Regards,

Nick

Yes i have send like 3 months ago my proof off adress and proof of id now they say to me on live chat i have to send it beceuse they dont have it on the picture you see it still pending while i have send it 3 months ago i have to send now proof of id and proof of adress and of income

I have more then 25k on my account so this is a problem

Hello Doekoe,

If they weren't approved after uploading them directly to the website, I would recommend to send them to their support e-mail. The ones you uploaded would be probably rejected anyway as they are 3 moths old.

Hello Doekoe,

We have gone through your account and came to know that your documents verification is pending as we haven't received your source of wealth documents which was requested by our KYC department on 21.06.2022. You have already received a link yesterday as well where you can upload your documents.

We request you to provide us the requested documents to complete the verification process.

Best Regards,

Locowin Casino.

Dear Doekoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.